Those who check in at Hampshire – Hotel Emmen immediately see the many possibilities that the accommodation offers. Our hotel is close to the center of Emmen and the famous Dierenpark Emmen. It goes without saying that you spend the night in a room where you feel at home. You can also dine with us, relax sportively, meet or visit a party or event. And nice tips for trips? Our employees are known for their informal and personal service. They know the environment on their thumb and are happy to help you on your way. Are you coming by car? The hotel is easy to find and has plenty of free parking spaces. Check availability and book online
Along with the growth of the hotel industry, the competitive struggle between hospitality enterprises is intensifying. And although the requirements for the order and quality of service are standard, hotel guests still feel the difference in service. How do we organize hotel service in order to attract and keep as many guests and organizations renting conference rooms for business events as possible? Technology service in a hotel is a set of services provided to the guest and provided in a certain sequence from booking a room to check out, from transfer to food delivery to a room. For each of these services is a whole system of prescribed actions and rules, which are not fulfilling, it is difficult to expect an increase in customer loyalty, and hence an increase in profits.
Considering the criteria for which the customers choose the hotel for the second time
In the first place is none other than the observance of hotel service standards.
On the second the location of the hotel staff to the client.
On the third the design and interior of the hotel.
What kind of service is considered quality? According to international standards, quality is the ability to meet customer needs, both explicit and implied.
The generally accepted criteria for the quality of customer service at a hotel
Warning guest expectations.
Understanding and responsiveness of employees.
Their availability for contact.
Timely informing the guest.
Attentive and individual approach to each client.
The quality of services in the hotel is the cornerstone of the entire hospitality industry, and therefore one must consider how it affects the hotel’s profit and reputation.
How the quality of services affects profit margin
Improving the quality of service in a hotel and maintaining it at a consistently high level is not an easy and costly task. But carrying out all the necessary measures in this direction pays off and brings an increase in the hotel’s profitability with a competent approach to innovations. After all, if a client leaves the hotel, fully satisfied with the service, then not only can he himself become a source of steady income in the future, but also his friends, colleagues, relatives, whom he will recommend this hotel. Thanks to the research done, it is known that it takes five times more to win a new customer than to keep the old one. And this difference includes, above all, the cost of a set of marketing activities. This is one of the important evidence in favour of increased service. To improve customer service in a hotel, additional services may be required. For example, the introduction of an online booking in an average hotel raises its profit by 8%, profitability by 24%, and the delivery of an order from a bar to a room (room service) allows you to increase profits by 6%.
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Some rely on the “star”, others on the cheapness, and others on the recommendations of the travel agencies. All these three areas have the right to exist, but it is better to rely on more objective parameters. Different types of recreation imply different selection criteria. So, if you are planning a beach holiday, first of all, the hotel should be close to the sea, because often the stated “first line” is not at all, and instead of a comfortable sea holiday you get a sun bed by the hotel pool. It is important to have air conditioning in the rooms, because in warm countries the summer season involves a completely uncomfortable heat. Therefore, if there are even the slightest doubts about the level of technical equipment of the hotel, it is better to look for something else.
Kitchens and its different characteristics
There is a double opinion about the kitchen. Someone more comfortable to live in an “all inclusive” (it is economical and convenient), the bright and the attractive ketches are very popular in various parts of the world. Therefore, half board conditions are convenient because it is possible to appreciate the bright oriental cuisine on your own. And the most optimal option for the price and convenience if the hotel can be accommodated in apartments and have the opportunity to cook. Sightseeing tourism assumes that you will spend at least a little time in the hotel in the most radical cases you will only spend the night there. And for a comfortable sleep it is important that the rooms are warm, especially if you mean winter tours (New Year, etc.). The hotels, as a rule, use branded heating equipment for example, wall boilers.
The various amenities and facilities provided by the hotels
Most of the hotels are very often equipped with the same systems, allowing regulating the heating in each room separately. The ski resorts are also famous for high comfort in the field of climate in individual rooms. The spacious lobby bar of the hotel is an ideal place for traditional afternoon tea or business meetings. The hotel has several restaurant halls, each with its own special mood and unique atmosphere. You will love the range of traditional breakfast dishes included in the room rate. Seashore, fresh sea air, beautiful panoramic view, high class cuisine will not leave anyone indifferent. There is also the possibility of holding conferences. We offer a large selection of excursions to the sights of our city, both bus and sea. The location of the hotel is very convenient both for lovers of night clubs and for those who prefer morning jogging with water procedures. In order to know more about the various hotels you may always go through the official websites.
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